Job Function : Airport Operations
Division:Pisa - PSA
Employment Type : Full Time - Temporary/ Intern
City : Europe | Italy | Pisa
Last date of application : 17-Sep-2018
Qatar Airways
Welcome
to a world where ambitions fly high
From
experienced pilots to dynamic professionals embarking on new careers, Qatar
Airways is searching for talented individuals to join our award-winning team.
We
take pride in our people—a dynamic and culturally diverse workforce is
essential to why we are one of the finest and fastest growing airlines in the
world.
We
offer competitive compensation and benefit packages.
About Your Job:
We are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team based in Pisa on 1 year contract as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service we are renowned for.
Role accountabilities:
· Leading the team and oversee daily
activities to ensure a high standard of service delivery
· Establishing the team objectives and
priorities ensuring these are aligned to the business
· Providing input and recommendations to improve
the effectiveness of the daily operation
· Ensuring all passenger and aircraft handling
practices conform to safety and security measures
· Conducting spot checks to ensure
adequate standards are maintained and conduct audits with the handling
company
· Resolving customer complaints
effectively liaising on a daily basis with all departments to provide
resolution for complaint handling
· Conducting briefing sessions for the shift
· Compiling a detailed station handling report
· Preparing the monthly performance audit
· Financial accountability across petty cash
expenditure
· Knowledge of emergency response plans
About You:
The
successful candidate will ideally have:
A
Bachelor’s Degree or equivalent combined job-related experience specifically
within a supervisory role for an airline or within the airport environment
Strong
operational experience
Passionate
about delivering the highest levels of customer service
Strong
leadership skills with the ability to inspire those around you
A
solid understanding of weight and balance, ramp handling and dangerous goods
regulations and having completed an advanced course in passenger handling
Strong
communication skills
Financial
and commercial acumen with ability to interpret data and compile reports
The
ability to perform duties under pressure whilst maintaining the highest levels
of customer service and adhering to tight deadlines
You
must also have the right to live and work in Italy to be considered for this
role.
Note:
you will be required to attach the following:
1. Resume / CV
1. Resume / CV
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