Organisation: Qatar Airways
Job Function: Commercial
Division: Mombassa - MBA
Employment Type: Full Time - Permanent
City: Africa | Kenya | Mombassa
Last date of application: 30-Sep-2018
Qatar Airways
Welcome
to a world where ambitions fly high
From
experienced pilots to dynamic professionals embarking on new careers, Qatar
Airways is searching for talented individuals to join our award-winning team.
We
take pride in our people—a dynamic and culturally diverse workforce is
essential to why we are one of the finest and fastest growing airlines in the
world.
We
offer competitive compensation and benefit packages.
About Your Job:
In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
·
Supervise
and motivate staff and ensure quality of work meets the Airline standard
·
Prepare
staff roster to ensure proper distribution of manpower on weekly optimum
utilization
·
Support
the staff and customers to resolve difficult issues and problems pertaining to
reservations and ticketing, on a daily basis
·
Handling
customer requirements and cases professionally
·
Handle
Group and Travel Agency inquiries
·
Dealing
with all mishandled passengers, NORECs, and DNBs as required each day
·
Briefing
staff on a day to day basis and keeping them updated with relevant changes in
the industry and for QR products and services
About You:
To
be successful in this role, you will need a relevant Vocational, Tertiary or
Trade qualification combined with a minimum of 4 years of job-related
experience within the airline, travel or hospitality sectors. A
minimum of 4 years' experience supervising staff is required and you will
need to have completed a recognized IATA or Airline Advanced Passenger Tariff
and Pricing Course and have a thorough knowledge in Pricing and Fares.
Ideally,
you will have detailed knowledge of a Computer Reservation System (eg. Amadeus)
and be fluent in both English and Arabic languages (written and spoken).
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport