Organisation:Qatar Airways
Job Function:Ground Services
Division:Ground Services (Division)
Employment Type:Full Time - Permanent
City:Middle East | Qatar | Doha
Last date of application:23-Feb-2019
Qatar Airways
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals
embarking on new careers, Qatar Airways is searching for talented individuals
to join our award-winning team.
We take pride in our people—a dynamic and
culturally diverse workforce is essential to why we are one of the finest and
fastest growing airlines in the world.
We offer competitive compensation and benefit
packages.
About Your Job:
Qatar Airways is looking for Customer Services
Agent to be based in Hamad International Airport in Qatar.
You will have natural flair of delivering
unforgettable customer service to all passengers travelling with Qatar
Airways. You will ensure that the journey of each passenger is memorable
throughout the different touch points in the Airport. Areas of service include
lobby, check-in counters, aircraft boarding, coach releasing, transfer desks,
arrivals, baggage services and transit hotel accommodation desk. You will
constantly and consistently meet/surpass the needs of the passengers and
maintain Qatar Airways professional image by adhering to all applicable
policies and procedures.
Customer Services
You will provide face to face service to Qatar Airways
passengers and deals with their different needs. You will answer questions and
offer information covering a wide variety of airline and/or airport related
topics such as connecting flight information and direction assistance.
Check-in
You will provide proactive service to passengers prior
to check-in such as managing queues, removing old baggage tags, handling denied
boarding passenger, staff passengers, helping families, identifying those with
special needs and code share passengers so that they are directed to the
relevant check-in counters and are handled efficiently. You will ensure that
passengers' identification are verified and checked such as passport validity
and relevant visa depending on destination.
Boarding
You will initiate boarding at the gates, following
laid down boarding priorities, announcements, hand baggage removal, flight
coupon reconciliation and head count confirmation in order to assist the
process for a safe and on time departure of QR flights.
Transfer Desk
You will deliver efficient service at the transfer
desks for arriving QR passengers who are connecting to another flights and
ensuring that all information such as baggage details are recorded. You will
issue boarding cards and meal vouchers where applicable so that the transfer
passengers are processed accurately and expeditiously.
About You:
Fresh graduate with hospitality background are
welcome, as well as candidates with work experience in the field of
customer service, hotel and travel industry. Airport experience is an advantage
but not a must. You should have a minimum of 2 years experience in customer
services in an airline/travel industry or other work area with a hospitality
focus.
You are warm, cheerful, interactive, service
oriented, can handle pressure and can generously be patient to deal
with different passengers coming from different walks of life. You have
pleasing personality and possess excellent English communication. You
are proficient in computer applications.
The role requires you to work on shift.
Note: you will be required to
attach the following:
1. Resume / CV
2. Copy of Passport
3. Recent Full Length Color Photo
4. Recent Passport Sized Photograph
5. Copy of Highest Educational Certificate