From experienced pilots to dynamic professionals embarking
on new careers, Qatar Airways is searching for talented individuals to join our
award-winning team.
We take pride in our people—a dynamic and culturally diverse
workforce is essential to why we are one of the finest and fastest growing
airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
Qatar Airways is looking for Customer Services Agent to be
based in Hamad International Airport in Qatar.
You will have natural flair of delivering unforgettable
customer service to all passengers travelling with Qatar Airways. You will
ensure that the journey of each passenger is
memorable throughout the different touch points in the Airport. Areas of
service include lobby, check-in counters, aircraft boarding, coach releasing,
transfer desks, arrivals, baggage services and transit hotel accommodation desk.
You will constantly and consistently meet/surpass the needs of the passengers
and maintain Qatar Airways professional image by adhering to all applicable
policies and procedures.
Customer Services
You will provide face to face service to Qatar Airways
passengers and deals with their different needs. You will answer questions and
offer information covering a wide variety of airline and/or airport related
topics such as connecting flight information and direction assistance.
Check-in
You will provide proactive service to passengers prior to
check-in such as managing queues, removing old baggage tags, handling denied
boarding passenger, staff passengers, helping families, identifying those with
special needs and code share passengers so that they are directed to the
relevant check-in counters and are handled efficiently. You will ensure that
passengers' identification are verified and checked such as passport validity
and relevant visa depending on
destination.
Boarding
You will initiate boarding at the gates, following laid down
boarding priorities, announcements, hand baggage removal, flight coupon
reconciliation and head count confirmation in order to assist the process for a
safe and on time departure of QR flights.
Transfer Desk
You will deliver efficient service at the transfer desks for
arriving QR passengers who are connecting to another flights and ensuring that
all information such as baggage details are recorded. You will issue boarding
cards and meal vouchers where applicable so that the transfer passengers are
processed accurately and expeditiously.
About You:
Fresh graduate with hospitality background are welcome, as
well as candidates with work experience in the field of customer service, hotel
and travel industry. Airport experience is an advantage but not a must. You
should have a minimum of 2 years experience in customer services in an
airline/travel industry or other work area with a hospitality focus.
You are warm, cheerful, interactive, service oriented, can
handle pressure and can generously be patient to deal with different passengers
coming from different walks of life. You have pleasing personality and possess
excellent English communication. You are proficient in computer applications.
The role requires you to work on shift.
Important Notes:
Qatar Airways Group does NOT charge candidates for
application forms or interviews. If somebody has solicited money from you in
relation to this recruitment, please report the incident to
reportfraud@qatarairways.com.qa
Note: you will be required to attach the following:
1. Resume / CV
2. Recent Full Length Color Photo
3. Recent Passport Sized Photograph
4. Copy of Highest Educational Certificate
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