Organisation: Qatar Aviation Services
Job Function: Ground Handling
Division: Operations Support Services - QAS (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last
date of application: 19-Sep-2018
Qatar Aviation Services
Qatar Aviation Services (QAS) is an award
winning, premier ground handling organisation whose global headquarter is at
Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its
establishment in 2000, QAS has developed a reputation as a premium provider of
world-class ground services to: international airlines; Heads of State and
VVIPs; private fleets and customers; executive charter flights and cargo
operators.
The QAS team comprising of over 8,000 strong
multicultural employees, is dedicated to fulfilling the total passenger and
cargo requirements of the airport, the airlines and customers it serves. This
team of highly trained and diversely skilled staff is the reason for QAS
outstanding success and their Customer’s satisfaction.
About Your Job:
In this role you will be responsible for managing the system support desk and ensure efficient IT system support is provided to QAS operations, management, support teams & other stakeholders whilst directly dealing with different business units, IT system provider, etc. to achieve SLAs and maintain operational KPIs.
You will also be responsible to provide
detailed analysis to QAS management in selection, implementation and support of
IT projects / solutions in conjunction with QR IT, HIA IT, QAS IT Assets &
Telecommunication and Management within agreed cost and time schedules,
responsible to act as 1st level escalation contact for IT discrepancies and
effectively resolve issues within agreed time and cost limits.
Some of the other accountabilities will
include:
Manage Support Desk functions including but
not limited to:
·
Man 24 x 7 support and provide support to end
users by coordinating with different IT providers.
·
Assist System Support Officer to develop and implement
performance strategies, reports, etc.
·
Develop and implement solutions using MS-
SharePoint
·
IT resources optimum utilization
·
Propose best solutions for business
requirements
·
Monitor the tasks assigned to System Support
team are completed according to the KPIs, SLAs, SOPs and Work
instructions
·
Effective communication with internal &
external stakeholders
About You:
To be considered in this role you must hold a
Bachelor’s Degree or equivalent and with minimum 3 years of job-related
experience of which 1 year should be with previous experience in
supporting GHA, Airport or airline IT systems or MS SharePoint, SharePoint
Designer, ASP.Net/HTML/CSS/JavaScript, MS Office and strong written and verbal
communication skills within Airline / Aviation background is preferred.
Note: you will be required to
attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate